Data Recovery in Adelaide
Lost photos, documents or work files? In many cases they can still be saved. Bring the device to our Grange workshop and we'll tell you what's realistic before any work starts.
Losing files is stressful, especially when they're family photos or work you can't redo. The most important thing you can do right now is stop using the device. The less that happens to the drive after the problem starts, the better the chance of getting your files back.
What we recover from
- Laptop and desktop hard drives
- SATA SSDs
- NVMe / M.2 SSDs
- External hard drives
- USB flash drives
- SD and memory cards
- Computers that won't boot
Common situations
- Deleted files — emptied the recycle bin or deleted the wrong folder.
- Formatted drive — the drive was wiped by mistake.
- Drive not detected — the computer doesn't see the drive at all.
- Clicking or beeping drive — usually a physical problem inside the drive.
- Laptop won't turn on — but the files you need are on it.
- "You need to format the disk" — Windows is asking to format the drive.
- Dropped external drive — it worked before the fall and now it doesn't.
Logical vs physical failure
Logical failure means the drive itself still works, but the files can't be reached — for example after deleting, formatting or a corrupted file system. These jobs usually don't need the drive to be opened.
Physical failure means something inside the drive or its electronics has failed — for example a clicking hard drive or one that's been dropped. These are more involved, and the sooner the drive is switched off, the better.
What NOT to do
- Don't keep powering on a clicking drive.
- Don't run free recovery tools or disk repair (like chkdsk) on a failing drive.
- Don't install or save anything to the drive you lost files from.
- Don't open the drive.
- Don't format the drive when Windows asks you to.
- Stop using the device and bring it in.
Our process
- Assessment — we look at the drive and work out what's gone wrong.
- Honest answer — we tell you what's realistic and what it will cost.
- You approve — nothing goes ahead without your OK.
- Recovery — we recover what we can.
- You check your files — make sure the important ones are there.
- Handover — we copy them to a new drive or laptop.
Standard recovery from $400
Most jobs fall under our standard data recovery service, which starts from $400. That covers the majority of situations where the drive doesn't need to be physically opened. For drives needing internal or physical repair, we'll explain the options and cost before going any further.
Your privacy
Your files are handled privately and only accessed as needed to recover and check them.
Being honest about it
We can't promise to recover every file. Severe physical damage or encrypted drives without keys can make recovery impossible. We'll assess the drive first and tell you what's realistic before any work begins.
Once we've recovered your data
We can copy your files to a new drive, external hard drive, or straight onto a refurbished laptop. We'll also help you set up a simple backup so it doesn't happen again.
Data recovery questions
How much does data recovery cost?
Can you recover data from an SSD?
My drive is clicking — what should I do?
Can you recover deleted files?
Do I need to bring the whole computer?
Is my data kept private?
Bring your drive in for assessment
Mon–Fri 10:00am–5:30pm · Closed weekends & public holidays
Walk-ins welcome — no appointment needed. Free in-store quotes.