FAQs
Vivid Computers · 569 Grange Road, Grange
Frequently Asked Questions
Quick answers about what we repair, what we sell and how we work — covering laptops, desktops, screens, boards, tablets, refurbished laptops, data recovery and business IT support.
Repairs & quotes
How much will my repair cost?
Simple advice at the counter is free. If your device needs a detailed check, we'll explain the cost before we start, and it comes off the bill if you go ahead with the repair. We give you a clear price before any repair starts, and nothing goes ahead without your OK.
Do you charge for a detailed check?
Simple advice at the counter is free. If your device needs a detailed check, we'll explain the cost before we start, and it comes off the bill if you go ahead with the repair. See laptop repairs.
Do your repairs come with a warranty?
Yes — the warranty depends on the part used and is confirmed on your quote before any work starts.
How long do repairs take?
It depends on the fault and whether a part needs to be ordered for your model. We'll give you a realistic idea once we've diagnosed it.
Can you fix my laptop?
Most likely, yes. If we look at it and it's not worth repairing, we'll tell you honestly and suggest the next best step.
Do you repair desktop computers?
Yes — home PCs, gaming rigs, custom builds and office workstations.
Do you repair laptop screens?
Yes. Cracked, flickering, dim or black screens are one of the most common things we fix.
Do you do board repairs?
Yes. If a laptop won't turn on or charge, we'll inspect the board and let you know whether it can be repaired.
Do you repair iPads and tablets?
Yes — iPads, Samsung Galaxy Tab, Microsoft Surface and most Android tablets.
Do you repair mobile phones?
No, we don't repair mobile phones. We focus on laptops, desktops, tablets and IT support.
Data recovery
Can you recover lost data?
Often, yes. Outcomes depend on the type of failure, but we'll always assess the drive first and let you know what's realistic.
How much does data recovery cost?
Data recovery starts from $99. The final price depends on the type of failure, so we assess the drive and give you a quote before any recovery work starts. Physical recoveries — clicking, dropped or failed drives that need to be opened — are handled in-house at our Grange workshop and quoted after assessment. See data recovery.
My hard drive is clicking. What should I do?
Turn it off and leave it off. A clicking drive usually has a physical problem, and every time it's powered on it can get worse. Bring it in and we'll assess it before anything else is done.
Refurbished laptops
Do you sell refurbished laptops?
Yes. We keep tested, cleaned and upgraded laptops in stock. Pop in or call to see what's available. See refurbished laptops.
How do I find out what refurbished laptops you have?
Stock changes regularly. Call (08) 8121 3311 or send us a message with your budget and what you'll use it for, and we'll tell you what's currently available.
Business IT
Do you help small businesses?
Yes. We help with Microsoft 365, Outlook, printers, Wi-Fi, backups and general day-to-day IT support. See business IT support.
Visiting us
Do I need to book?
Walk-ins are welcome during business hours. If you'd like to book a time, call us or use the contact form.
Where are you located?
We're at 569 Grange Road, Grange SA 5022. See the areas we serve.
Book a repair or ask us a question
Drop in to 569 Grange Road, Grange SA 5022 or get in touch — we'll take a look and explain your options before any work begins.