Liquid damage
Spilled drinks can short circuits and cause corrosion that keeps spreading. Switch off, unplug and bring it in — see our liquid spill guide.
If your laptop isn't turning on or charging properly, we'll inspect the board and let you know whether it can be repaired.
The motherboard (on a Mac it's called the logic board) is the main circuit board inside your laptop. Everything connects to it — the processor, memory, storage, screen, keyboard, ports and the charging circuit. When something on the board fails, the laptop can stop turning on, stop charging or behave strangely, even if every other part is fine.
Spilled drinks can short circuits and cause corrosion that keeps spreading. Switch off, unplug and bring it in — see our liquid spill guide.
A surge through the charger can damage the power circuits on the board.
A loose port can damage its connection to the board over time, and in some laptops the port is soldered directly to it.
Parts of the board that manage charging can fail, leaving the laptop unable to charge even with a good charger and battery.
"No power" doesn't automatically mean a dead board. The charger, battery or port can cause the same symptoms, so we test those first. That way you're not paying for a board repair when the fix is simpler.
We open the laptop, test the power circuit and inspect the board. Some boards can be repaired. Others need replacement, and sometimes a repair just isn't worth it on that model. We'll always be upfront with you before any work goes ahead.
If the laptop holds files you need, tell us. In many laptops the drive can be removed and read separately, even with a dead board. Where storage is built into the board it's more involved — see data recovery.
We can usually still recover your data and help you move to a refurbished laptop — often a smarter choice than spending money on an older machine.
Mon–Fri 10:00am–5:30pm · Closed weekends & public holidays
Walk-ins welcome — no appointment needed. Free in-store quotes.